All orders submitted to IRR-Residential incur expense. To maintain timely service for our valued Clients, we must process and begin work on each file as quickly as possible. For this reason, all cancellations are subject to a service fee.

To cancel an order, you must contact IRR-Residential via email or telephone and receive verifiable approval of cancellation from IRR-Residential.  Please contact allorders@irr-residential.com or 866-538-8933 to request the cancellation of an order.

When pre-payment is received by credit card and the order is cancelled before inspection of the property, Client may be eligible for a 100% refund. IRR-Residential, 1901 W 47th Place, Suite 250, Westwood, KS 66205

When inspection has been made, but the report has not been completed, Client may be eligible for a partial refund, dependent upon inspections, subject and comparable research, etc.

If the report has been completed, received by IRR-Residential and/or submitted to Client, no refund will be approved partial or otherwise for any reason.

IRR-Residential will make sure to review all requests for refunds in a timely manner to insure fairness when it has been deemed proper to return funds collected for our services.

Changes to our Refund Policy 
If we decide to change our refund policy, we will post those changes on this page, and/or update the refund policy modification date below.

This policy was last modified on August 27, 2009

Contacting Us
If there are any questions regarding this refund policy you may contact us using the information below.

300 Cass Avenue, Mt. Clemens, MI  48043
reeseproductionstaff@irr-residential.com